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Shipping

Shipping charges are based on an estimate of the average shipping cost of an item at a given weight.

Most items will ship within two days, excluding weekends and American holidays.

Shipping is not offered on any item over 149 lbs. For large items, over 149 lbs, the customer is responsible for arranging their own freight services or picking up their item in person. We are located at 4603 Poplar Level Rd., Louisville, KY 40213. Our location has loading docks and fork-lifts. The docks are open from 9:00-5:30 M-F, excluding major holidays.

We recommend visiting www.freightquote.com for a reasonable quote on freight services. We will be happy to provide you with all the information you need to get your quote once your purchase has been made.

We offer basic palletizing services for free (consists of strapping the item to a pallet and shrink wrapping it), or premium crating services for a fee. Please see pricing below for non-display-case items over 149 lbs:

  • Lightweight crating for regularly shaped items 150 - 350 lbs: $100.00

  • Heavyweight crating for regularly shaped items 150 - 350 lbs: $200.00

  • Lightweight crating for regularly shaped items 351 - 500 lbs: $200.00

  • Heavyweight crating for regularly shaped items 351 - 500 lbs: $300.00

  • Lightweight crating for regularly shaped items 501 - 1000 lbs: $300

  • Heavyweight crating for regularly shaped items 501 - 1000 lbs: $400

  • Lightweight crating for regularly shaped items 1000+ lbs: $500

  • Heavyweight crating for regularly shaped items 1000+ lbs: $700

  • Crating for irregularly shaped items are quoted upon request. Call (888) 943-9033 or message us.

Display case crating pricing is as follows:

For reach-in cases, light crating is $175 / door and heavy crating is $350 / door.

For open-faced cases, light crating is $73 / ft and heavy crating is $145 / ft

Returns & Refunds

Used items are sold as is. No warranty is expressed or implied. While the items appear to work as they should, we make no guarantee that they will.

Returns are considered on new, stocked items only. No returns are accepted on used items, or new items that are made to order from a manufacturer, such as new display cases. Much of our equipment will require wiring, and/or installation of a plug. Any warranty is voided in the event any piece of equipment is wired by an unlicensed person. Proof of professional wiring will be required for any returns to be considered. If returns are requested within 14 days of buyer’s receipt of item, and approved, a return label will be emailed to you. Once the returned item is received and approved, the refund will be issued in the form of money back, less return shipping fees, and a 25% restocking fee.  If the item is over 149 lbs, customer is responsible for arranging and paying for return freight up front. Any item returned via freight must be in the original (or equivalent) crating / packaging to be considered for a refund.